Over the past three years, the City of Centralia has recorded and measured department performance using comparative performance measurement practices. In 2007, the City of Centralia formulated and began recording performance measures for the thirteen departments/divisions that comprise the City government. The City implemented the practice of measuring performance to ensure accountability in departmental and organizational goals and objectives. Each department has specific performance objectives and measures that both tie into Centralia’s Strategic Plan and Comprehensive Plan. Performance measures and objectives are derived from national benchmarks established through national standards, industry standards, performance of similarly composed governments and expected performance set by either City Council or City Management. City Council and City Management use this performance data for the planning, budgeting and allocation of City tax dollars and resources.
In the current economic climate, performance management is more important than ever. Not only does performance management aid in cost management, program prioritization, and quality improvement, but it encourages accountability and transparency.
“The certificate program is one of the pillars of CPM,” says Michael Lawson, director of the Center for Performance Management. “Through our certificate program, local governments are recognized for their exceptional commitment to continuous learning and improvement. The criteria on which the certificates are based serve as a checklist of effective, results-oriented management practices.”
Criteria for the Certificate of Excellence include:
- Reporting of performance data to the public through budgets, newsletters, and/or information provided to elected officials
- Verification efforts to ensure the data’s reliability, and
- Staff training in the principles of performance measurement.
- Using performance data in strategic planning and decision making
- Sharing of performance measurement knowledge with other local governments/government entities
This marks the second consecutive year the City of Centralia has received acknowledgement and valuable feed back from the ICMA CPM on the City’s performance management system. City staff works diligently to ensure the data collected on a monthly basis is accurate, viable and continually evolving to provide citizens with the most efficient and effective services possible.
Centralia’s Performance Measurement annual results and information may be found in the City’s Budget Document, on Centralia TV and on the City’s official website: www.cityofcentralia.org